Jennifer Kolstad

Architect, Global Thought Leader in the CX space

Global Design & Brand Director @ Ford Motor Company
National Chair, Advisory Board, CX Strategy

Jennifer is a visionary and award-winning designer with over 20 years of experience in creating human-centered and sustainable solutions for various typologies and scales. She is the Global Design & Brand Director at Ford Motor Company, where she leads the design strategy for the future of retail, workplace, manufacturing, and mobility for the iconic brand.  Her role seeks to unify and elevate Ford’s brand through a holistically designed CX and environmental strategy. Jennifer is passionate about challenging conventions and expanding the practice of design to Placemaking for social science, ecology, education, community building, and other synergistic competencies. Jennifer  is a Doctoral candidate at the University of Calgary Department of Environmental Design, where she explores the intersection of design, neuroscience, and human behavior.